24 x 7 x 365 Support

We provide 24/7 hour support to our clients. If you have an issue that can’t be resolved remotely, we will send one of our field engineers to your site, around-the-clock, every day, 365 days a year.

Support for SME & Enterprise

We can support your IT infrastructure regardless of the scale of your Organisation. We represent many major manufacturers across Ireland and Northern Ireland.

Dispatch Services

At Khiron, our dispatch services provide desk-side support for you and your staff, in person, at your location. We offer one-to-one support and our aim is to keep you and your team happy and your business running smoothly.

Techical Courier

In addition, we provide our customers with a Technical Courier service. This covers everything from delivery, plug & play to complex rollouts throughout Ireland.

Out of Warranty Maintenance

We offer hardware maintenance support, contracts across multiple hardware vendor’s equipment, providing coverage options that are tailored to suit your end to end business requirements inclusive of 24/7 hour support 365 days a year.

Multi-Vendor Maintenance

At Khiron, our standard of care provides you with assured access to our highly qualified engineers who are certified by multiple vendors, providing support on various OEM products, across Ireland. 

Workshop Repair

We have fully equipped workshop, whose headquarters is based in Dublin, staffed by experienced and certified engineers who can source and resolve problems, repairing all of your equipment and faulty devices using system diagnostics, completed to expert standard. 

SAN Health Check

If you are experiencing performance or speed issues with your SAN and or require assistance with upgrading the firmware or flare code, our specialised engineers can provide support, advice, options and on site implementation of changes as required.

Pre-Delivery Staging Services & Client Installation

Prior to the installation of physical equipment, we can advise and assist with Project Planning, Project Management, configuration of systems and equipment, building of systems and equipment, testing & validation, inventory/asset management, storage, and dispatch.

We support our clients with a range of deployment services, including Windows PC deployment and thin-client environment. Our solutions focused engineers and solutions will assist with the deployment and configuration of new client systems utilising network-based methodologies to deliver efficiencies of scale.

Custom Configuration and Asset Management

From our dedicated production workshop, we provide complete customised configuration including asset labelling, BIOS changes, customised hardware upgrades, and operating systems deployment across both client and enterprise systems. We can capture and deploy your build to scale using a variety of standardised industry delivery methods. 

We will take care of and manage your IT assets on your behalf, making it easy for you to identify, track, secure and recover your hardware when you require.

Work-from-Home

We understand that employees may work from home due to our changed working and office environment. Working remotely has also changed how IT teams work as there is a move away from the centralised office. At Khiron, we understand that our customers need more help and technical support in remote locations, our support extends from the central office location to the remote/offsite home office space.

Our technical experts operate nationwide and are an extension of the customer’s on-site support teams. Our support service helps to resolve some of the challenges remote working creates, including on-and off-boarding of staff. This includes staff who have never worked on-site.

Server & Storage Installation Services

We provide highly specialised skills, established and fine-tuned over many years. Our engineers are all vendor-certified and highly experienced ensuring that even you’re most complex server and storage installations will be deployed in accordance with your schedule and project time-line.

In addition, we can rack & stack, cable, upgrade, expand, deploy, or configure either single or multiple device solutions as required.

Whether it’s Direct Attached Storage (DAS), Network Attached Storage (NAS), Storage Area Network (SAN), or a hybrid hyper-converged platform, we can help you design, install, and configure your storage solution.

If your current storage solution/infrastructure isn’t meeting your performance requirements or is about to exceed its storage capacity, we can also assist you with expanding your existing solution or migrating to another platform altogether should that be required.

Service Desk

We offer service desk support, essentially this is the engine room of our managed services. Our support engineers team and technical account managers provide support to customers regardless of time or location.

 We operate on a multi-industry basis, across all sectors to support our clients in attaining the level of support they require. In addition, we provide user experience to meet business needs through our IT service desk.

Our unique relationship with you, your staff and customer environments allows us to provide bespoke options thus achieving quicker resolution times. We assign our expert engineers to specific customers delivering a tailored and personalised service and approach.

Network

At Khiron, we support our customers with the re-adjustment away from on-premises servers and migrating their networks onto cloud services such as Microsoft365, and Google Workspaces. Our solutions deliver the most benefits of cost savings, with inclusion of flexibility, scalability, and continuity of business.

Cloud

At Khiron, we understand that network connectivity within your organisation is one of the most critical components of your IT environment.

Performance, security and resilience are crucial to the optimum functionality of your organisations network.

Our service incorporates the management, monitoring, and maintenance of your network, thus allowing you to connect securely within your organisation whether your employees operate internally (on site) or externally (off site).

Backup and Disaster Recovery

At Khiron, we protect your crucial and confidential data from cyber-attacks, natural disaster, hardware failures, and human error.

We strive to ensure you are provided with efficiency, therefore we provide data backup and recovery services designed to reduce risk, avoid data breaches, losses and downtime. We implement and deliver cost-effective, comprehensive back-up and recovery solutions tailor made for your business demands either in-house, in cloud or in a hybrid solution.